Purchase Policy
ChiniMall is a sourcing platform, not a retailer. You find the product yourself — by photo, video, specifications, price, and vendor information shown on the listing — and you choose the exact product and vendor. The final purchase decision is yours.
What ChiniMall does
- Gives you access to Chinese marketplaces and makes it easier to search and compare products.
- Connects you to the vendor you chose and confirms stock and real price before purchase.
- Carries out the purchase on your behalf and receives the goods in China.
- Can provide optional services: quality inspection (QC), photos of the received item, repackaging, insurance, and international shipping.
What ChiniMall is not responsible for
- ChiniMall is not the manufacturer and does not own the goods before purchase.
- ChiniMall does not choose the vendor for you and is not responsible for the vendor’s conduct.
- ChiniMall does not guarantee the inherent quality or performance of a product after it reaches you, beyond any inspection service you specifically requested and paid for.
By confirming a request, you acknowledge that you selected the product and vendor yourself and understand this policy.
Shipping Policy
International shipping is an optional service ChiniMall can arrange once your items have been purchased and received at our warehouse in China — it is not automatic and is confirmed with you first.
Estimated vs. final cost
- Any weight or shipping cost shown before your items physically arrive at our warehouse is an estimate only — real packaging, consolidation, and dimensional weight can change the final number.
- You will always be shown the final shipping cost and asked to confirm it before we ship — you are never charged a shipping fee you have not agreed to.
Customs and import duties
Any customs duties, import taxes, or fees charged by your own country are your responsibility, not ChiniMall's — these vary by destination and product type and are outside our control.
Delivery times
Delivery times are estimates. Sourcing, quality checks, consolidation, and customs clearance can all affect the real timeline, particularly for orders combining multiple vendors.
Return & Refund Policy
Because you choose the product and vendor yourself (see our Purchase Policy above), a return request for the product itself is subject to that vendor's own return policy — ChiniMall will help communicate with the vendor on your behalf but cannot guarantee the vendor will accept a return.
When ChiniMall itself is responsible
- We purchased or shipped the wrong item due to our own error.
- An item you paid us to inspect (QC) was lost or damaged while in our own warehouse.
In these cases, contact our support team with your request and order details — every case is currently reviewed and resolved individually by our team, not through an automated refund system.
What is not covered
Change of mind, an inaccurate description from the vendor's own listing, or normal wear from use are not covered by ChiniMall directly — see our Purchase Policy for why.
Terms of Service
Your account
- You must provide accurate contact information (email, WhatsApp number) so we can reach you about your requests.
- You are responsible for keeping your own password confidential and for all activity under your account.
Acceptable use
You agree not to use ChiniMall to source counterfeit goods, items illegal in your destination country, or for any fraudulent purpose. We reserve the right to decline or cancel a request that violates this.
Service availability
ChiniMall is currently in private beta. Features, pricing, and the scope of what we support may change as the service develops.
Limitation of liability
ChiniMall's role and responsibilities are described in our Purchase, Shipping, and Return policies above — please read them together with these terms.